应用商店下载office预览后无法使用

欲买桂_Saso9

应用商店下载office预览后一直无法使用，卸载重装多次，问题无法得到解决，希望得到大佬的帮助 跪谢了

先是显示图一，然后显示图二

memory_clear

看下/var/apps/trim.docs/var这个目录下的log日志有啥报错。

欲买桂_Saso9

[quote][size=2][url=forum.php?mod=redirect&goto=findpost&pid=201774&ptid=43365][color=#999999]memory_clear 发表于 2025-11-19 10:58[/color][/url][/size] 看下/var/apps/trim.docs/var这个目录下的log日志有啥报错。[/quote]

没找到你说的目录，但是文件搜索trim找到如下目录但是没找到log文件- -

memory_clear

需要ssh连接飞牛查看。

欲买桂_Saso9

memory_clear 发表于 2025-11-19 11:17
需要ssh连接飞牛查看。

root@8100:/var/apps/trim.docs/var# tail -n 50 log
tail: error reading 'log': Is a directory
root@8100:/var/apps/trim.docs/var# tail -n 50 trim.docs.log
time="2025-11-19T09:38:01+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:38:03+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:38:05+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:38:07+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:38:09+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:38:11+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:38:13+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:38:15+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:41:54+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:41:56+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:41:58+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:42:01+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:42:03+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:42:06+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:42:07+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:42:09+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:42:09+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:42:11+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:58:05+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:58:07+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:58:09+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:58:11+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:58:13+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:58:15+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:58:17+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:58:19+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:58:21+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T09:58:23+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T10:00:00+08:00" level=info msg="delete expired visit history success, which deleted count is 0"
time="2025-11-19T10:26:42+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T10:26:44+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T10:26:47+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T10:26:49+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T10:26:51+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T10:26:53+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T10:26:55+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T10:26:57+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T10:26:59+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T10:27:01+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T10:31:21+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T10:31:23+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T10:31:25+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T10:31:28+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T10:31:31+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T10:31:34+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T10:31:37+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T10:31:40+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T10:31:43+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T10:31:46+08:00" level=error msg="proxy: Backend error: dial unix /var/run/onlyoffice/onlyoffice.sock: connect: no such file or directory for request path /web-apps/apps/api/documents/api.js"
time="2025-11-19T11:00:00+08:00" level=info msg="delete expired visit history success, which deleted count is 0"

memory_clear

欲买桂_Saso9 发表于 2025-11-19 11:55
root@8100:/var/apps/trim.docs/var# tail -n 50 log
tail: error reading 'log': Is a directory
root@8 ...

看下/vol1/@appmeta/trim.docs/documentserver/web-apps/apps/api/documents/api.js这个api.js文件是否存在

欲买桂_Saso9

memory_clear 发表于 2025-11-19 13:36
看下/vol1/@appmeta/trim.docs/documentserver/web-apps/apps/api/documents/api.js这个api.js文件是否存 ...

是存在的

memory_clear

欲买桂_Saso9 发表于 2025-11-19 13:52
是存在的

/var/run/onlyoffice/onlyoffice.sock 这个文件呢？