播放电视剧 显示文件损坏或不完整

SunTseng

设备环境：N100 web端

BUG现象：播放电视剧 显示文件损坏或不完整，但从文件夹进去却可以播放

出现频率：（必现）

联系方式：fnOS267微信群 SunTseng

日志文件：（web端进入日志-更多-拷贝Debug Log-上传到社区；app进入设置-App日志上报-上报后提供设备id）

飞牛技术同学

是否移动过视频文件的位置 尝试重新扫描看看

fatboy27

同样的问题.重装影视应用也是一样.

ystian

同样问题，重启恢复，重启后不定时又出现。

王岳谦

我也一直显示 文件损坏或不完整。重装飞牛影视，重启nas也不行，飞牛影视一直播放不了

老Lx

我的也是

LSLMT

我的也是

kevilinge

time="2025-07-26T16:50:18+08:00" level=info msg="trimnotify event remove file /vol1/1000/video/movie/钢铁侠.mp4"
time="2025-07-26T16:50:18+08:00" level=info msg="delete item e8d0d464a79448ff9c79e30f44a93810 because of file /vol1/1000/video/movie/钢铁侠.mp4 removed"
time="2025-07-26T16:50:18+08:00" level=info msg="metaDir delete file : /vol1/@appmeta/trim.media/img/31/13/RXFg9YOlYYTNwMynBkZifbn3VpVnzd401lk1CjS099E0CKLrx2HvjQRt0SPmycsLDkhoCvlVOi6DKw5HRahRySk8gB.webp"
time="2025-07-26T16:50:18+08:00" level=info msg="metaDir delete file : /vol1/@appmeta/trim.media/img/17/02/RXFg9YOlYYTNwMynBkZifbn3VpVnzd401lk1CjS099E0CKLrxA6fsvgZ9pCuCBYy60ISBmpVwwqidDfSL1D6kBQfRP.webp"
time="2025-07-26T16:51:13+08:00" level=info msg="scraper full run start" filePath="/vol1/1000/video/movie/钢铁侠.mp4" mdbGuid=5ac57cacfc47478385b50fb13e87939f requestID=3a015474baec49a7818030e29de0d189 specify=false
time="2025-07-26T16:51:13+08:00" level=info msg="auto scrap" requestID=3a015474baec49a7818030e29de0d189
time="2025-07-26T16:51:13+08:00" level=info msg="before merge nfo info is <nil>"
time="2025-07-26T16:51:13+08:00" level=info msg="can not find any nfo file path"
time="2025-07-26T16:51:13+08:00" level=info msg="tv nfo info <nil>"
time="2025-07-26T16:51:13+08:00" level=info msg="merge nfo info <nil>"
time="2025-07-26T16:51:13+08:00" level=info msg="start to get file hash,filepath: /vol1/1000/video/movie/钢铁侠.mp4" requestID=3a015474baec49a7818030e29de0d189
time="2025-07-26T16:51:13+08:00" level=info msg="cloud judge by default logic query" requestID=3a015474baec49a7818030e29de0d189
time="2025-07-26T16:51:14+08:00" level=info msg="path scrap suc: scrap by file hash and path /vol1/1000/video/movie/钢铁侠.mp4 b64d81979804e832 result success, TrimId tm1726"
time="2025-07-26T16:51:14+08:00" level=info msg="begin commit item v2....."
time="2025-07-26T16:51:14+08:00" level=info msg="commit item waiste time: 137.168663ms"
time="2025-07-26T16:51:14+08:00" level=info msg="scraper full run end" requestID=3a015474baec49a7818030e29de0d189 startRunTime="2025-07-26 16:51:13+0800"
time="2025-07-26T16:51:14+08:00" level=info msg="++++++++++++get index by guid {cbdbe678c0b94e7d9aea87366ff51c75 Movie zh-CN}"
time="2025-07-26T16:51:14+08:00" level=error msg="dial error : dial unix /var/run/mediasrv.socket: connect: no such file or directory"
time="2025-07-26T16:51:14+08:00" level=error msg="get file /vol1/1000/video/movie/钢铁侠.mp4 stream error : mediasrv.TrimStreamResult{Result:\"\", ReqId:\"\", Quality:interface {}(nil), ContainerFormat:\"\", IsBluray:false, StreamInfo*mediasrv.TrimStreamInfo)(nil), Errno:0, ErrMsg:\"\"}"
time="2025-07-26T16:51:14+08:00" level=error msg="get stream error: 8501da43259e44d1a2f73530fc720a0b, erron 0" filePath="/vol1/1000/video/movie/钢铁侠.mp4" itemGuid=cbdbe678c0b94e7d9aea87366ff51c75 module=streamBuilder
time="2025-07-26T16:51:14+08:00" level=error msg="dial error : dial unix /var/run/mediasrv.socket: connect: no such file or directory"
time="2025-07-26T16:51:14+08:00" level=error msg="get file /vol1/1000/video/movie/钢铁侠.mp4 stream error : mediasrv.TrimStreamResult{Result:\"\", ReqId:\"\", Quality:interface {}(nil), ContainerFormat:\"\", IsBluray:false, StreamInfo*mediasrv.TrimStreamInfo)(nil), Errno:0, ErrMsg:\"\"}"
time="2025-07-26T16:51:14+08:00" level=error msg="get stream error: 8501da43259e44d1a2f73530fc720a0b, erron 0" filePath="/vol1/1000/video/movie/钢铁侠.mp4" itemGuid=cbdbe678c0b94e7d9aea87366ff51c75 module=streamBuilder
time="2025-07-26T16:51:14+08:00" level=error msg="retry time over maxRetryTime: 3" filePath="/vol1/1000/video/movie/钢铁侠.mp4" itemGuid=cbdbe678c0b94e7d9aea87366ff51c75 module=streamBuilder
time="2025-07-26T16:52:24+08:00" level=error msg="dial error : dial unix /var/run/mediasrv.socket: connect: no such file or directory"
time="2025-07-26T16:52:24+08:00" level=error msg="dial error : dial unix /var/run/mediasrv.socket: connect: no such file or directory"
time="2025-07-26T16:52:24+08:00" level=error msg="get gpu info error : {  [] false 0} "
time="2025-07-26T16:52:24+08:00" level=error msg="dial error : dial unix /var/run/mediasrv.socket: connect: no such file or directory"
time="2025-07-26T16:52:24+08:00" level=error msg="dial error : dial unix /var/run/mediasrv.socket: connect: no such file or directory"
time="2025-07-26T16:52:24+08:00" level=error msg="get cache dir error : {0   }"
time="2025-07-26T16:52:31+08:00" level=error msg="dial error : dial unix /var/run/mediasrv.socket: connect: no such file or directory"
time="2025-07-26T16:52:31+08:00" level=error msg="dial error : dial unix /var/run/mediasrv.socket: connect: no such file or directory"
time="2025-07-26T16:52:31+08:00" level=error msg="get gpu info error : {  [] false 0} "
time="2025-07-26T16:52:31+08:00" level=error msg="dial error : dial unix /var/run/mediasrv.socket: connect: no such file or directory"
time="2025-07-26T16:52:31+08:00" level=error msg="dial error : dial unix /var/run/mediasrv.socket: connect: no such file or directory"
time="2025-07-26T16:52:31+08:00" level=error msg="get cache dir error : {0   }"

kevilinge

time="2025-07-26T16:51:14+08:00" level=error msg="get file /vol1/1000/video/movie/钢铁侠.mp4 stream error : mediasrv.TrimStreamResult{Result:"", ReqId:"", Quality:interface {}(nil), ContainerFormat:"", IsBluray:false, StreamInfo:(*mediasrv.TrimStreamInfo)(nil), Errno:0, ErrMsg:""}"
time="2025-07-26T16:51:14+08:00" level=error msg="get stream error: 8501da43259e44d1a2f73530fc720a0b, erron 0" filePath="/vol1/1000/video/movie/钢铁侠.mp4" itemGuid=cbdbe678c0b94e7d9aea87366ff51c75 module=streamBuilder
time="2025-07-26T16:51:14+08:00" level=error msg="retry time over maxRetryTime: 3" filePath="/vol1/1000/video/movie/钢铁侠.mp4" itemGuid=cbdbe678c0b94e7d9aea87366ff51c75 module=streamBuilder
time="2025-07-26T16:52:24+08:00" level=error msg="dial error : dial unix /var/run/mediasrv.socket: connect: no such file or directory"
time="2025-07-26T16:52:24+08:00" level=error msg="dial error : dial unix /var/run/mediasrv.socket: connect: no such file or directory"
time="2025-07-26T16:52:24+08:00" level=error msg="get gpu info error : { [] false 0} "
time="2025-07-26T16:52:24+08:00" level=error msg="dial error : dial unix /var/run/mediasrv.socket: connect: no such file or directory"
time="2025-07-26T16:52:24+08:00" level=error msg="dial error : dial unix /var/run/mediasrv.socket: connect: no such file or directory"
time="2025-07-26T16:52:24+08:00" level=error msg="get cache dir error : {0 }"
time="2025-07-26T16:52:31+08:00" level=error msg="dial error : dial unix /var/run/mediasrv.socket: connect: no such file or directory"
time="2025-07-26T16:52:31+08:00" level=error msg="dial error : dial unix /var/run/mediasrv.socket: connect: no such file or directory"
time="2025-07-26T16:52:31+08:00" level=error msg="get gpu info error : { [] false 0} "
time="2025-07-26T16:52:31+08:00" level=error msg="dial error : dial unix /var/run/mediasrv.socket: connect: no such file or directory"
time="2025-07-26T16:52:31+08:00" level=error msg="dial error : dial unix /var/run/mediasrv.socket: connect: no such file or directory"
time="2025-07-26T16:52:31+08:00" level=error msg="get cache dir error : {0 }"

kevilinge

估计是不支持这个核显吧 HD2500

kevilinge

GPU Specifications

GPU Name^‡^

Intel® HD Graphics 2500

显卡基本频率

650 MHz

显卡最大动态频率

1.10 GHz

英特尔® Quick Sync Video

是

英特尔 InTru 3D 技术

是

英特尔® Flexible Display Interface

是

英特尔® 清晰视频核芯技术

是

支持的显示器数量 ^‡^

3

设备 ID

0x152